Dive into the archives.
- Salespeople Don’t Live Off Referrals Alone
Anyone who is experienced and successful in referral marketing will tell you that sales skills are essential. They’re needed in every part of the process, not just in closing the sale. First, a referral is not a guaranteed sale; it’s the opportunity to do business with someone to whom you’ve been recommended. Therefore, show that […]
- Are Your Meetings a Mess?
The lesson from Opinion Research USA’s first “Ouch Point” survey? You can come to a meeting late. You can even check your BlackBerry during it. What you cannot do, though, is waste your co-workers’ time by being disorganized. The survey, released by Opinion Research, a division of the Omaha, Neb.-based infoUSA, determined that employees want […]
- Turning Customer Complaints into Cash Opportunities
Unless you work in a profession where you have absolutely no human contact what soever, you’re bound to hear a complaint from someone every now and then. Sometimes it’s a customer complaining about a product not working as promised; other times it’s a complaint about your company’s customer service. Whatever the complaint is, if you […]
